Refund Policy
Last Updated: November 3, 2026
In brief: Ask for a return within 30 calendar days after delivery. We provide a prepaid label for an approved eligible return, charge no restocking fee, and refund the original payment method under the timing below.
First inspect the delivered organizer
Check the selected size, closure, compartments, and included pieces against the listing before use. Gear, toiletries, cookware, or other props visible in a product image are included only when the listing expressly says so. Tell us promptly if a seam, zipper, component, or received item appears defective, damaged, incorrect, incomplete, or materially unlike its description. Keep the item and packaging where practical; photos can help us review the problem without limiting applicable legal rights.
Eligibility and the 30-day request window
Contact us within 30 calendar days after delivery. A change-of-mind item must be unused, undamaged, and returned with its included accessories. We assess damaged, defective, wrong, missing, or materially misdescribed goods according to the facts and applicable consumer rights. A product that was used beyond reasonable inspection may not qualify for a change-of-mind return, but this does not remove a remedy required by law.
How to start and send a return
Email the order number, item, and reason to support@maleshe.com. For a problem with the received item, describe it and attach photographs if available. We will provide the decision, correct return destination, instructions, and a prepaid label for an approved eligible return. We pay the return shipping for that return. Do not mail an item to our Tempe correspondence address without the specific return instructions. Keep the carrier receipt and tracking.
Refund to the original payment method
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
We do not charge a restocking fee. If a return does not meet the stated conditions, we explain the reason and any applicable rights before finalizing the case. We do not offer exchanges; an alternative size or item requires a separate order.
Cancellation before dispatch
Contact us immediately if an unshipped order needs cancellation or correction. If cancellation is possible before dispatch, we initiate a prompt refund to the original payment method. The received-and-inspected-return clock above does not apply to an order that never shipped. Once dispatched, use the return process. See the Shipping Policy for a delay before dispatch.
Contact maleshe
Email support@maleshe.com or call +1 (480) 962-8523. Our mailing address is 1133 W Baseline Rd, Tempe, Arizona 85283, United States. This is for correspondence, not a retail store, pickup point, or authorized return destination. Ask us for return instructions before sending an item.